We’ll Make It Right
At XCalibur Books, we stand behind every digital book we offer. We know ebooks aren’t a perfect technology — sometimes formatting goes sideways, links break, or a file just doesn’t look the way it should. Mistakes happen. That’s why we have a simple, honest promise: if something isn’t right, we’ll make it right.
What That Means
If your ebook doesn’t open properly or the formatting is a mess, just let us know. We’ll fix the issue and make sure you get a clean, working copy. No runaround, no waiting weeks for a reply — we handle it personally and promptly.
If you bought a title and it just wasn’t what you expected, that’s okay too. Everyone’s taste is different. In that case, we’ll offer you a replacement book of your choice, completely free of charge. You get to keep exploring until you find something you truly enjoy.
Why We Do It
We’re not a faceless marketplace or an algorithm-driven storefront. We’re independent creators who care about the people who read and support our work. When you buy from us, you’re part of a small but passionate community that believes in real storytelling, creative freedom, and fair value. We want you to love what you get — and if you don’t, we’ll make sure you do.
How to Reach Us
If you ever run into an issue with your ebook, please contact our support team directly at Customer Service Panel. Include your order number and a short description of the problem, and we’ll take care of it — fast.
No risk. No hassle. Just great books and real support from real people – for other wonderful people, just like you..
Last updated: October 2025